When will I receive my order?

We offer free 1-3 day shipping on orders of £40 or more, and £5 for 1-3 day shipping on orders under £40.

Do you have a loyalty program?

We do not currently have a loyalty program in place, but our teams are working on developing this service.

Where can I find more product information?

You can find detailed information about skin type suitability, how to use our products and the full product ingredient list on each product page of our website.

Do you offer free samples?

To test our different product ranges, as well as newest launches, you can select 3 free samples with each order on our website.

Where can I buy Laboratoire SVR skincare products?

All of our products are available on our official UK website, as well as in selected Debenhams beauty halls.

Are Laboratoire SVR's products tested on animals?

We do not practice animal tests and thus respect European regulations, which prohibit the use of such methods.

How do I return an item purchased from the Laboratoire SVR website?

Returns are accepted up to 30 days following receipt of your order. Products must be returned unused, in their original packaging and in the same condition that you received them. Any free gifts or samples received with your order must also be returned.

All returns must be sent with a receipt or proof of purchase to the following address: Shearway Business Park, Shearway Road, Folkestone, KENT, CT19 4RH, United Kingdom.

Please do not send your purchase back to the manufacturer. Shipping costs related to the return of your products remain at your expense. If you are shipping an item over £75, you should consider using a traceable shipping service or purchasing shipping insurance.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed and automatically applied to your original method of payment.

How much is delivery?

Free delivery is offered on all orders of £40 or more. For orders under £40, there is a flat shipping fee of £5 per order.

How do I check my order status?

Once you have placed an order, you will receive two emails; one to confirm that your order has been placed successfully, and another to inform you as soon as your order has been shipped. You can expect to receive your order 1-3 days following receipt of your dispatch email.

The product I want is out of stock, when can I order it?

Due to the popularity of certain products, it is possible that they may sometimes be out of stock. In this case, we do our best to restock each item as quickly as possible. To be notified as soon as your desired product is available again, simply click the "Email me when it's available" button on the product page.

I forgot my password, how can I reset it?

To reset your password, simply click the "forgotten your password?" button on the "My Account" page, and enter your email address. We will then send you a link to reset your password.

How do I create or access my customer account?

To access your customer account, simply click on the "my account" icon. This will allow you to place your orders more quickly, register multiple delivery addresses and view your orders. Not a customer yet? Click on the "my account" icon, followed by "create an account", and fill in the requested information (surname, first name, email address and password).

Can't find an answer to your question?

Contact us directly via our form.
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Legal notice
Free delivery
on all orders over £40
Payment methods
Paypal, Visa, MasterCard, Apple Pay
Consumer services
24/7 & 7/7 by email
Quick delivery
Between 1 and 3 days
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