[FAQ]Â
13 Posts
When will I receive my order?
Arnaud Pareja
15/02/2022
We offer free 1-3 day shipping on orders of £40 or more, and £5 for 1-3 day shipping on orders under £40.
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Do you have a loyalty program?
Arnaud Pareja
15/02/2022
We do not currently have a loyalty program in place, but our teams are working on developing this service.
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Where can I find more product information?
Arnaud Pareja
12/11/2018
You can find detailed information about skin type suitability, how to use our products and the full product ingredient list on each product page of...
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Do you offer free samples?
Arnaud Pareja
12/11/2018
To test our different product ranges, as well as newest launches, you can select 3 free samples with each order on our website.
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Where can I buy Laboratoire SVR skincare products?
Arnaud Pareja
12/11/2018
All of our products are available on our official UK website, as well as in selected Debenhams beauty halls.
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Are Laboratoire SVR's products tested on animals?
Arnaud Pareja
12/11/2018
We do not practice animal tests and thus respect European regulations, which prohibit the use of such methods.
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How do I return an item purchased from the Laboratoire SVR website?
Arnaud Pareja
12/11/2018
Returns are accepted up to 30 days following receipt of your order. Products must be returned unused, in their original packaging and in the same c...
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How much is delivery?
Arnaud Pareja
12/11/2018
Free delivery is offered on all orders of £40 or more. For orders under £40, there is a flat shipping fee of £5 per order.
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How do I check my order status?
Arnaud Pareja
12/11/2018
Once you have placed an order, you will receive two emails; one to confirm that your order has been placed successfully, and another to inform you ...
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The product I want is out of stock, when can I order it?
Arnaud Pareja
12/11/2018
Due to the popularity of certain products, it is possible that they may sometimes be out of stock. In this case, we do our best to restock each ite...
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I forgot my password, how can I reset it?
Arnaud Pareja
12/11/2018
To reset your password, simply click the "forgotten your password?" button on the "My Account" page, and enter your email address. We will then sen...
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How do I create or access my customer account?
Arnaud Pareja
12/11/2018
To access your customer account, simply click on the "my account" icon. This will allow you to place your orders more quickly, register multiple de...
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Can't find an answer to your question?
Arnaud Pareja
01/09/2018
Contact us directly via our form.
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