General Terms and Conditions of Sale (Website) SVR

Article 1. General Information

This website www.uk.svr.com (hereinafter referred to as the " Site ") is published by LABORATOIRES SVR (hereinafter referred to as the " Publisher ") , a simplified joint-stock company with a capital of 17,501,502 euros, whose registered office is located at ZAC LA TREMBLAIE, 2 Rue de la Mare à Blot – 91220 LE PLESSIS PÂTÉ, France, registered with the Trade and Companies Register of Evry under number B 617 080 098, whose intra-community VAT number is FR59 617 080 098, and the unique identifier no. FR210834_01GOMC (Household Packaging sector) (hereinafter referred to as " LABORATOIRES SVR ").

Products offered on the Site are sold exclusively by COSMEDI Ltd (hereinafter referred to as the “Seller”), a company registered in the United Kingdom.

The Beauty Tank Ltd (hereinafter referred to as the " Service Provider") acts solely as a marketing and website management service provider and is not a party to any contract of sale concluded via the Site.

These general terms and conditions of sale (hereinafter referred to as the " GTC ") govern all relations between the Seller and any person wishing to make a purchase of one or more product(s) put on sale on this Site.

These General Terms and Conditions are supplemented by the Legal Notices & General Terms of Use of the Site, the Privacy Policy and the Cookie Policy .

Within the framework of these General Terms and Conditions, the terms " Product " or " Products " refer to the product(s) offered for sale in store or on the Site and shipped by the Seller .

The term " Customer " refers to any consumer, that is, any natural person, not acting in a commercial capacity and in a non-professional capacity, who visits one or more web pages of the Site, whether or not they have initiated a purchase process on this Site. The Customer must have full legal capacity and be of legal age.

The Publisher and the Seller reserve the right to modify these terms and conditions at any time by publishing a new version on its website. The applicable terms and conditions are those in effect on the date of payment (or the first payment in the case of payment in installments) of the order.

The Publisher and the Seller ensure that their acceptance is clear and unconditional by implementing a checkbox and a validation click.

The Client acknowledges having received the necessary advice and information to ensure the suitability of the offer to their needs. The Client declares that they are legally capable of entering into a contract under UK law or are duly represented by the natural or legal person on whose behalf they are acting. Unless proven otherwise, the information recorded by the Company constitutes proof of all transactions.

Article 2. Products

2.1. Product Availability

Product offers made by the Seller on the Site remain valid as long as the Products are present on the Site and within the limits of available stocks.

Products that are temporarily unavailable are indicated as such on the Site (mention " Unavailable "), the Customer can provide their email address to be informed when the Product is back in stock.

However, despite the care that the Seller takes in managing its inventory and the resources it has implemented for this purpose, errors may exceptionally occur in the inventory status. In this case, the Seller will inform the Customer by email of the unavailability of the Product(s) concerned as soon as possible. The Seller will then take the necessary steps to refund the price of the unavailable Product(s) according to the payment method used by the Customer. The Seller specifies that it will not manage any backorders.

At any time, the Customer may request the cancellation of the ordered but unavailable Product(s) by email to support@cosmedi.co.uk . The Seller will then take the necessary steps to refund the price of the unavailable Product(s) using the payment method used by the Customer within thirty (30) days of the Customer's notification.

The Customer is solely responsible for any use that may be made of the Products purchased on the Site. The Products are intended for the Customer's personal use only, and are unrelated to their professional activity.

2.2. Essential Product Characteristics

Prior to placing an order, the Customer can view, directly on the Site, the essential characteristics of the Product(s) he/she wishes to order.

The differences between the photographs and the Products can only be minor differences and do not affect the essential characteristics of the Products.

The Service Provider invites the Customer to refer to the description of each Product for its precise characteristics. If in doubt or if the Customer requires further information, they can contact the Service Provider by email at info@thebeautytank.co.uk.

However, in the event of a clear error in the price and/or between the characteristics of a Product and its representation, the Customer agrees to contact the Service Provider by email at info@thebeautytank.co.uk, to inform them of said clear error. In all cases, the Service Provider may correct a clear error; the Customer has the option to cancel their order if they do not accept the corrected terms.

Article 3. Price

On the Site pages presenting the Products, order forms and invoices issued to the Customer, prices are indicated in Pounds Sterling (£) including all taxes (TTC), taking into account the rate of Value Added Tax (VAT) and any applicable discounts on the day of the order.

On the Site pages presenting the Products, the prices indicated do not include delivery charges which are billed separately and are specified to the Customer prior to final validation of the order.

Product prices may change according to the Seller’s commercial policy . In any event, products will be invoiced based on the prices in effect on the Site at the time of final order confirmation.

The price of each order, including delivery charges, is payable in full upon placement of the order. Otherwise, no delivery will be made and the sale will be considered cancelled by the Customer.

Promotional offers are valid only during the offer's validity period, as indicated on the Website. Any promotions granted in the form of discount vouchers are valid for only one order per Customer account, within a given validity period, and cannot be combined with other discount offers.

Article 4. Order

4.1. Registration and account creation

To place an order, the Customer can first register on the Site by creating an account.

When registering, the Client's email address serves as their username (login). However, the Client chooses their own password. It is the Client's responsibility to change their password regularly on their personal account page. It is strongly recommended not to choose a password that is a common word, but to alternate between numbers and letters.

The Client receives an email confirming their registration. The Client is solely responsible for their password and its use. They expressly agree to keep it confidential and not to disclose it to anyone under any circumstances.

4.2. Placing an order

To place an order, the Customer selects the different Products they wish to purchase by clicking on their product page. They indicate the number of Products desired and click on the "Add to Cart" button.

The Customer may, at any time:

- to obtain a summary of the Products he has selected by clicking on the "Shopping Cart" icon accessible at the top right of the screen,

- modify or delete all or part of your order as summarized (in case of modification, the new price is displayed directly).

It is specified that the contents of the basket may be subject to an expiry date.

When the customer is on the "Shopping Cart" page, they can:

- continue your selection of Products by visiting another part of the Site,

- If desired, select 2 samples of your choice to include in your order.

- or complete your selection of Products and order them by clicking on "I confirm my order".

When the Customer is on the "Payment" page, they can then:

- to log in by entering their username and password (if forgotten or lost, the Customer must click on "Forgot your password?"),

- If the Customer does not have an account, they can continue their order as a guest by filling in their information in a form including their name(s), first name(s), email address, billing address, delivery address and payment information.

As soon as the Customer creates an account, they automatically proceed with the ordering process. They then fill in their billing address and, if applicable, their delivery address, which may be different.

The Customer can access their personal information directly in their personal space on the "Account" page. It is their responsibility to update the information on this page and verify its accuracy before placing each order.

The shipping and billing addresses entered for the first time on the Site are saved as default addresses in the address book of the customer account. They can be modified or deleted at any time. However, no modification or deletion will be applied to any order that has been definitively confirmed and is being processed.

If the Customer already has an account on the Site, they will be directed to the "Delivery" form where they must verify, complete, and validate the information provided. The delivery address is, by default, the billing address, but may be different (particularly in the case of gifts).

The Customer has the option to receive news and/or offers via SMS, WhatsApp, or the Newsletter by providing their phone number and checking the box: " I agree that my phone number may be used to receive news and occasional offers/promotions (sales, special offers, etc.) from the Service Provider via SMS/WhatsApp. " They will then be asked to provide their phone number.

If the Customer no longer wishes to receive such messages, they may object at any time by clicking on the link provided for this purpose, present in each newsletter or by sending STOP by SMS and/or on WhatsApp.

The Customer then chooses the shipping method for sending their Products, either delivery to a collection point or home delivery. Delivery costs are specified directly on this "FAQ" page.

Once the shipping method has been selected, the Customer arrives at the "Payment" phase, which presents the different payment methods available as indicated in article 5 of these Terms and Conditions.

4.3 Order Validation

The Customer is then directed to an "Order Summary" page which displays the order form showing the nature, quantity and price including VAT of the Products selected by the Customer as well as any applicable fees.

To proceed with the order, the Customer must click the "Read the terms and conditions" button. These Terms and Conditions will then appear. The Customer cannot proceed with the order unless they check the box "I have read and agree to the terms and conditions."

By checking the box "I have read and agree to the terms and conditions of sale," the Customer signifies their full and complete acceptance of these General Terms and Conditions of Sale, as well as the specific terms and conditions of sale applicable to each order and displayed on their screen (product name(s), price, weight, quantity, etc.) , thereby acknowledging having previously read all of these provisions and accepting them without reservation. Once the box is checked, the Customer clicks on "Pay now."

Before finalizing their order, the Customer can review the order details, the total price including VAT and applicable fees, and correct any errors. The Customer can modify their order and/or the billing and/or delivery address information and/or cancel their order.

4.4 Abnormal order cancellation or modification

In accordance with Consumer Rights Act 2015, the Seller reserves the right to modify, refuse or cancel all or part of an order or several cumulative orders that are fraudulent or abnormal, in particular when the quantities ordered do not correspond to the ordinary needs of a consumer.

The Seller will inform the Client concerned as soon as possible. These modifications or cancellations will not give rise to any compensation or reimbursement of any kind.

Article 5. Payment

In accordance with Consumer Rights Act 2015, the Customer is informed that orders are binding and require payment. The price paid by the Customer is necessarily the price indicated on the order validated by the Customer. Payment for purchases made on the Site is exclusively in Pounds Sterling (£).

Payment by check is not accepted. Consequently, the Customer must have either a PayPal account or a bank card accepted by the bank responsible for processing online payments (Carte Bleue, Visa, Amex, Mastercard) , the validity of which will be verified and confirmed by the bank's payment server.

All payments are collected by COSMEDI Ltd in its capacity as Seller. The bank statement descriptor may refer to COSMEDI Ltd.

When entering bank card details, the Customer will enter their card number and expiry date, as well as, if applicable, the visual cryptogram (CVV) appearing on the back of the bank card used by the Customer.

It is specified that the bank card details are secured by encryption via the so-called "3D Secure" system in order to protect as effectively as possible all data related to means of payment, and that the Client's bank card data will not be stored on the computer system of the Seller , but on that of the banking institution in charge of making online payments.

Before validating the order, the Customer may, if they wish, use a promo code, a discount voucher from the loyalty program, the value of which will be directly deducted from the amount due for the order placed.

It is specified that any online payment on the Site implies an immediate debit.

Once the payment process is complete, the Customer is directed to a page displaying the order confirmation. The Customer can print this page.

In addition, an order confirmation email, including the aforementioned invoice, is sent to the Customer.

Article 6. Delivery

Delivery of Products ordered by the Customer is limited to the territory of the United Kingdom of Great Britain and Northern Ireland.

6.1. Delivery times

The purchased Products will be shipped via standard transport services (hereinafter the " Carrier "), specifically using the "Royal Mail / Parcel Force" service, from the moment the ordered Products are handed over to the Carrier, and in any event no later than three (3) to ten (10) business days from the day following the final validation of the order by the Customer, excluding peak periods and/or in the event that one or more Products ordered by the Customer are unavailable. In these cases, delivery times may be extended.

The indicated delivery times are typical average times and correspond to order processing and delivery times, excluding peak periods and/or product unavailability. If one or more products ordered by the customer are unavailable, and unless the customer expressly requests cancellation by email to support@cosmedi.co.uk, the order will be shipped by the Seller only when all ordered products are back in stock. In this case, the delivery time will only begin on the date the order is considered complete, i.e., when all products are available for shipment.

In the event of cancellation of the unavailable Product(s) by the Customer, the Seller will then take the necessary steps to refund the price of the unavailable Product(s) according to the payment method used by the Customer within thirty (30) days from the date of notification sent by the Customer.

The Customer is invited to regularly check the tracking of their order on their account and to contact The Seller for any questions or in case of problems relating to the delivery of their order by email at the following address: support@cosmedi.co.uk .

In the event of a delivery delay, the Customer may notify the Seller of this delay by email at support@cosmedi.co.uk. In this case, and as long as the Product has not been shipped, the Customer may still cancel their order by sending an email to support@cosmedi.co.uk , or by sending a registered letter with acknowledgment of receipt to the following address: COSMEDI LTD, Units 27 & 28 The Laurels, Manston Business Park, Ramsgate, Kent, CT12 5NQ.

6.2. Delivery methods

The Products ordered by the Customer will be delivered to the address indicated by the Customer on the order or, if applicable, left at the collection point designated by the Carrier serving the delivery address provided by the Customer, should the recipient be absent. In the latter case, it will be the Customer's responsibility to take the necessary steps to collect the delivered products from the collection point designated by the Carrier within the time limits specified by the Carrier.

Beyond the collection times provided by the transport services, the latter return the package to The Seller, which reserves the right to charge the Customer for any return costs.

As the purchased Products are shipped by the Carrier, the Customer must be able to prove their identity and provide, if necessary, the number assigned to their order.

6.3 Order Receipt

In accordance with the provisions of Consumer Rights Act 2015, the transfer of risks only takes place when the Customer or a third party designated by him (neighbor, caretaker…), other than the Carrier, takes physical possession of the package.

Upon receiving the package, the Customer is asked to check its condition and contents and to sign the delivery slip, noting any remarks concerning their order. They may therefore open the package before signing any shipping documents. By signing the delivery slip, the Customer acknowledges having received the order described on the slip in good condition.

If the Customer notices that the package is obviously damaged (open package, trace of liquid…), he undertakes to refuse it and to request its return to the Seller who, noting the poor condition of the package which will be returned to him, will reimburse the Customer as soon as possible.

Upon opening the package, if the Customer finds that the Products are damaged, defective, or do not correspond to their order, they must submit a detailed written claim to the Seller by email to support@cosmedi.co.uk or by mail to the following address: COSMEDI LTD, Units 27 & 28 The Laurels, Manston Business Park, Ramsgate, Kent, CT12 5NQ. The Customer must return the Product(s) to the Seller at the following address : COSMEDI LTD, Units 27 & 28 The Laurels, Manston Business Park, Ramsgate, Kent, CT12 5NQ .

After review and on a case-by-case basis, the Seller may issue a refund for the product(s), excluding any exchanges. Return shipping costs will be reimbursed to the customer in this case.

Refunds will be issued within fourteen (14) days of receipt of the Products by the Seller .

The Seller will make refunds directly to the payment method used by the Customer when placing their order.

The Client is bound to the Seller by the information relating to his contact details and to the delivery and billing details, if these are different.

Therefore, in the event of an error in the wording of the recipient's contact details (including name, surname, street number and name, postal code, city name, telephone number or email address), the Seller cannot be held responsible for any inability to deliver the order.

Article 7. Loyalty Program

7.1 Purpose of the loyalty program

The loyalty program (hereinafter referred to as the " Loyalty Program ") managed by the Service Provider , allows,  depending on purchases made on the Site and in store, the accumulation of points (£1 of purchase = 1 point, completion of missions) giving entitlement to advantages and/or reserved offers.

The Loyalty Program entitles the Customer to a virtual loyalty card (hereinafter the " Loyalty Program Card ").

7.2 Loyalty Program Subscription and Eligibility

The Loyalty Program is reserved for Customers making purchases on the Website https://uk.svr.com/ and in store and having provided the following personal data:

• The following information is required to join the Loyalty Program: title, last name, first name, postal address, email address , and telephone number. If this information is not provided, it is not possible to participate in the Loyalty Program and receive offers or benefits.

• The other information requested optionally by the Service Provider at the time of membership (date of birth) is to better understand the Client and, if necessary, send them communications tailored to their profile and preferences, but is not mandatory.

The Loyalty Program is reserved for individuals aged 18 and over. The Service Provider reserves the right to request, at any time, any document necessary to verify the identity of a customer wishing to subscribe to or who has subscribed to the Loyalty Program. 

Membership in the Loyalty Program can only be recorded in The Service Provider's computer system if the information provided at the time of registration is complete, in the required format, and usable. It is the Client's responsibility to keep their information up to date by updating it on the Website. The Service Provider cannot be held liable under any circumstances if the Client does not receive an offer due to outdated or incorrect information.

7.3. Terms of Use of the Loyalty Program

Loyalty Program cards are virtual, nominative, personal and reserved for Customers for their own personal and non-professional use. They cannot be transferred.

Only one Loyalty Program Card is permitted per person (same name, surname(s), address, email, and/or telephone number), and associated benefits cannot be combined. The Service Provider reserves the right to conduct checks to verify the validity of the subscription. If the Service Provider discovers that the same person holds multiple Loyalty Program Cards, the Customer's data and benefits will only be credited once to a single Card, and the duplicate Cards will be deactivated and their points and benefits will be removed. Customers can update their personal information at any time by accessing their account on the Website.

The Customer agrees to use the Loyalty Program in accordance with the provisions set out in these terms and conditions. Failing this, the Service Provider reserves the right to suspend or terminate the Customer's loyalty account, deactivate or remove points from the Customer's Loyalty Program Card(s), under the conditions set out in the article "Suspension / Deactivation / Loss of Points".

7.4 Benefits of the Loyalty Program

The Loyalty Program Card allows the Customer to accumulate benefits and points on the Site.

The points counter is incremented according to the scale: £1 spent = 1 point on the Loyalty Program and through the completion of missions.

It is specified that the updating of points in the Client's account is not done in real time.

The benefits or points accumulated cannot be transferred or exchanged for cash.

In the event of a request for reimbursement or exercise of the right of withdrawal on the Service Provider  reserves the right to reduce the total number of points accumulated on the loyalty program card by the number of points accumulated through the purchase of the product for which reimbursement is requested.

The number of purchases and the number of points accumulated can be viewed on the Site in the "Account" section.

The Loyalty Program offers benefits that may include the receipt of products by the Customer, which the Customer expressly acknowledges and accepts.

The benefits offered to loyalty program cardholders may vary depending on the information they provide and their communication preferences (postal address, email, and/or SMS). It is expressly stated that access to certain benefits is linked to the communication methods provided by the customer.

7.5 . Rights reserved to the Service Provider 

The loyalty program is operated by The Beauty Tank Ltd (the Service Provider), independently from the sales contract concluded with COSMEDI Ltd.

The Service Provider reserve the right to modify the general terms and conditions of the Loyalty Program and will inform the Customer of any modification by the means it deems most appropriate (mail, email, update of the new general terms and conditions on the Site...).

The latest version of the applicable terms and conditions of the Loyalty Program is the one available on the Site.

The Service Provider also reserves the right to send personalized offers to certain holders of the Loyalty Program Card and to modify or suspend the Loyalty Program.

It is specified that in the event of a definitive end to the Loyalty Program or a complete overhaul of the latter resulting in the loss of valid offers and/or accumulated points, Customers will be informed by the means that the Service Provider deems most appropriate (mail, email , or SMS…).

Furthermore, the Service Provider cannot guarantee that unused accumulated benefits and/or points will be reused in any form whatsoever as part of an evolution of the Loyalty Program.

The Service Provider reserves the right not to contact inactive Customers of the Loyalty Program (i.e. those who have not made a purchase for more than 12 months on the Site) to inform them of any changes to the Loyalty Program.

No modification, evolution or deletion of the Loyalty Program will entitle the Customer to compensation.

7.6 Suspension, deactivation of the Loyalty Program, loss of points

The Loyalty Program is a program designed to provide benefits to Customers based on the purchases they make on the Site.

Consequently, if the Customer does not make any purchases for a period of twelve (12) consecutive months, their accumulated benefits and points will be lost.

The Loyalty Program also requires that the Customer comply with the program's terms and conditions and act in good faith towards the Service Provider . Consequently, the Service Provider reserves the right to suspend a Loyalty Program Card, or even permanently deactivate a Loyalty Program Card and, where applicable, cancel any associated benefits and accumulated points, in the event of Customer misuse of the Loyalty Program and/or misconduct towards the Service Provider .

The Service Provider will carry out this suspension and/or deactivation after notifying the Client, by the means it deems most appropriate, without the Client being able to claim any compensation, particularly in the following cases:

• in case of fraud or attempted fraud on the Site;

• in the event of inappropriate use or misuse of the Loyalty Program;

• in the event of actions that may disrupt the operation of the Site or the Loyalty Program;

• an abnormally high number of transactions on the same day of purchases and/or several days;

• more generally, in the event of non-compliance with the provisions referred to in these general terms and conditions.

The Service Provider is exempt from all liability for any consequences, direct or indirect, of any malfunctions of the Loyalty Program. In the event of a malfunction, the Service Provider will nevertheless make its best efforts to ensure that the Customer retains the benefit of their accumulated advantages and points. 

Article 8. Right to cancel

In accordance with the provisions of Consumer Contracts Regulations 2013 , the Customer has a period of fourteen (14) clear days from the date of receipt of the delivered Product(s) to exercise their right to cancel without having to justify their decision or pay any penalty. When the fourteen (14) clear day period expires on a Saturday, Sunday, or public holiday, it is extended until the next working day.

To exercise the right to cancel, the Customer must notify the Seller by email to support@cosmedi.co.uk. This notification must be made by means of an unambiguous statement expressing their intention to cancel, and indicating in particular their identity, their delivery and billing addresses (if different), the order number, and the date of receipt of the order. For this purpose, the Seller provides the Customer with a cancelation form, which is included as Appendix 1 hereto.

The Seller will acknowledge receipt of the cancelation by email.

In accordance with Consumer Contracts Regulations 2013, the Customer undertakes to return the Products for which he exercises his right to cancel, at his own expense, within fourteen (14) days following notification to the Seller of his right to cancel.

To facilitate the refund, the Product(s) must be returned complete in their original packaging and condition (accessories, instructions, etc.) to the following address :  COSMEDI LTD, Units 27 & 28 The Laurels, Manston Business Park, Ramsgate, Kent, CT12 5NQ . However, in accordance with the provisions of Consumer Contracts Regulations 2013 , the Customer may not exercise their right to cancel and therefore return the Products if the delivered Products have been unsealed by them after delivery and cannot consequently be returned for hygiene or health protection reasons.

If the aforementioned conditions are met, the Seller will reimburse the Customer, within a maximum of fourteen (14) days from the date of notification of the right to cancel, for the amounts corresponding to the Products for which the Customer has exercised their right to cancel within the allotted period, including delivery costs. The return shipping costs remain the responsibility of the Customer. It should be noted that the Seller does not accept packages sent with postage due.

However, reimbursement by the Seller may be deferred until the returned Products are received or until the Customer provides proof of shipment of the Products, in accordance with the provisions Consumer Contracts Regulations 2013.

Furthermore, the Seller will not be required to reimburse additional costs if the Customer has expressly chosen a more expensive delivery method than the delivery method offered by the Seller under this agreement.

The refund will be issued via the payment method used by the Customer when placing the returned order.

Article 9. Evidence

The Customer expressly acknowledges that the entry of any username and password, or any personal information in the context of an order as a guest or of their payment information in the context of a payment as a guest, constitutes proof of their identity and manifests their consent to all operations which will be carried out on the Site following their identification.

The Client must ensure that their email address remains valid during their registration period on the Site, otherwise they may no longer be able to access it, particularly in the event of losing their password.

A Client's account is strictly personal and therefore cannot be transferred, by any means whatsoever, to a third party, even free of charge.

The Client expressly agrees that the automatic recording systems of the Publisher and the Service Provider shall be considered valid proof:

- the use of their username and password, and the dates and times of that use,

- content saved by the Client in their "Account" area,

- the nature, substance, date and time of all correspondence with the Publisher and the Service Provider staff carried out using the Site or the tools offered on the Site,

- and, more broadly, all information exchanged via the Site between LABORATOIRES SVR and the Client.

The Publisher and the Service Provider shall not be held liable for any damage the Client may suffer as a result of a third party's use of their username and password. In the event of loss, misappropriation, or fraudulent use of all or part of their username and password, the Client must immediately notify The Publisher and the Service Provider . The Client remains responsible for any use made of their username and password before informing The Publisher and the Service Provider and allowing The Publisher and the Service Provider a reasonable timeframe to change them. Should a Client disclose or use their username in a manner contrary to its intended purpose, The Publisher and the Service Provider reserve the right to terminate the contract and delete access to the "Account" area and saved files, without prior notice or compensation. The Publisher and the Service Provider may also take legal action to obtain compensation for any damages it may suffer as a result of such disclosure or use.

These stipulations are expressly considered to be substantial between the parties.

Article 10. Statutory rights

The Seller undertakes to comply with the legal guarantee of conformity provided for in Consumer Rights Act 2015 as well as the legal guarantee against defects in the thing sold provided for in Consumer Rights Act 2015.

10.1 Legal guarantee of conformity

The Seller is obliged to deliver goods conforming to the order placed by the Customer and must be held responsible for any defects of conformity existing at the time of delivery.

The legal guarantee of conformity applies depending on whether the goods supplied to the Customer must:

1- possess the qualities advertised by the seller

2- be fit for the purpose for which it is normally used

3- be delivered with all the accessories stipulated in the contract (packaging, instructions, etc.)

4- correspond to the quantity, quality and any other characteristics advertised by the seller

( Articles of the Consumer Rights Act 2015)

When the Customer acts under the legal guarantee, he/she:

- Benefits from a period of 2 (two) years from the delivery of the property to take action;

- May choose between repair or replacement of the goods, subject to the cost conditions provided for in Consumer Rights Act 2015;

- Is exempt from providing proof of the lack of conformity of the goods during the 24 (twenty-four) months following delivery of the goods, with the exception of second-hand goods where the aforementioned period is reduced to 6 (six) months.

This legal guarantee of conformity applies independently of any additional commercial guarantees provided by the Seller . The Customer may also exercise the guarantee against hidden defects.

10.2 Warranty against hidden defects in the item sold

In addition, the Customer may decide to implement the warranty in accordance with Consumer Rights Act 2015; in this case, the Customer may choose between the termination of the sale or a reduction in the sale price in accordance with Consumer Rights Act 2015.

In the event of implementation of the warranty against hidden defects, the Client benefits from a period of 2 (two) years from the discovery of the hidden defect to take action, in accordance with Consumer Rights Act 2015.

Article 11. Data Processing and Freedoms

11.1. Protection of personal data

Within the framework of the contractual relationship, the Publisher, the Seller and the Service Provider may collect and process Personal Data concerning the Client, necessary in particular for the management of orders, payment, delivery of products and after-sales service.

Personal data is processed in accordance with the UK GDPR and applicable data protection laws , accessible at any time on the Website : XXXXXXXXXXXXXXX

This Privacy Charter describes in detail the Data Controller, the Purposes of the Processing, their legal bases, the Recipients of Personal Data, the retention periods, as well as the rights available to the Client under the UK GDPR and applicable data protection laws. .

The Client is invited to consult this Privacy Policy to obtain complete information on the Processing of their Personal Data and on the methods of exercising their rights (access, rectification, erasure, objection, limitation, portability, withdrawal of consent and post-mortem directives).

For any questions relating to his Personal Data or to exercise his rights, the Client can contact the Publisher or the Service Provider according to the terms indicated in the Privacy Policy.

11.2. The use of " cookies "

In order to improve the browsing experience and to offer services tailored to the interests of its Clients, the Publisher uses cookies and other trackers.

The operating procedures of these tools, the purposes pursued, the retention periods as well as the means made available to the user to accept, refuse or configure these cookies are detailed in the Site's Cookie Policy.

The user is invited to consult this Cookie Policy at any time by clicking on the following link: XXXXXXXXXXXXXXXXX .

Use of the Site implies acceptance of the terms of use of cookies as defined in said Policy.

Article 12. Customer Service

For any information, complaint, question or advice, relating to the orders, the Customer can contact the Seller by email : support@cosmedi.co.uk. For any information, complaint, question or advice, relating to the Product, the Customer can contact the Service Provider by Email: info@thebeautytank.co.uk

Article 13. Customer review verification

The Service Provider guarantees that customer reviews on the Site marked "verified review" are from customers who actually placed orders on the Site. Customers are invited by email within 14 (fourteen) days of placing their order to leave a review only on the product(s) they ordered and to rate the product on a scale of one to five stars.

Reviews and ratings are for informational purposes only. Furthermore, the rating displayed on the product page is an average of customer ratings for that product and is therefore subject to change.

The submission of a review by the Customer is done without any compensation.

The Service Provider reserves the right not to publish any review that is defamatory, offensive, or unrelated to the product(s) ordered.

Reviews are sorted chronologically or, where applicable, by the sorting method chosen by the Client.

By submitting a review on the Site, the Customer expressly and freely consents to the Service Provider disseminating and reproducing all or part of his review, as well as his pseudonym, by any means of reproduction and representation and on all media, worldwide, for a period of 10 (ten) years from the date of submission of the review.

This authorization includes the possibility for the Service Provider to freely and without charge use all or part of the Client's reviews and pseudonyms, to translate and reproduce them in particular on all of the Service Provider  social networks and third-party merchant sites (e.g. marketplaces).

Article 14. Intellectual Property

The Publisher holds all intellectual property rights and/or exploitation rights, in particular under copyright, database rights and trademark law, relating to the Site, its content and all its constituent elements.

The Site, as well as the software, database structures, texts, information, analyses, images, photographs, graphics, logos, sounds, trademarks or any other data contained on the Site remain the exclusive property of the Publisher or, where applicable, their respective owners with whom the Publisher has entered into usage agreements.

They may not be reproduced, used or represented in any way without the express written permission of the Publisher, under penalty of legal action.

The Publisher grants the Client a non-exclusive, personal, and non-transferable right to use the Site and the original intellectual works and data it contains. This right consists of (i) the right to view the original intellectual works and data contained on the Site online and (ii) the right to reproduce them by printing and/or saving them. This right of use is granted solely for strictly private purposes.

Any other use of the Site, and in particular commercial use, by the Client is prohibited without the express written authorization of the Publisher.

The Client is prohibited, in particular, but not limited to, reproducing and/or representing for any use other than private, downloading, selling, distributing, broadcasting, translating, adapting, exploiting, disseminating and communicating in whole or in part in any form whatsoever, for commercial or non-commercial purposes, any original work of the mind or data contained on the Site.

In addition, the domain name of the Site “svr.com” belongs to the Publisher.

Article 15. Hyperlinks

Any hyperlink to the Site, regardless of the type of link, must be authorized in advance by the Service Provider , either in writing or electronically. This authorization may be revoked at any time at the sole discretion of the Service Provider . The Service Provider reserves the right to (i) request the removal of any link to the Site that has not been, or is no longer, authorized and (ii) claim damages for any resulting harm.

The Site may include hyperlinks to other websites or internet resources external to the Site. At the time of their creation, the Service Provider ensured, to the extent possible, that these websites and other internet resources did not contain content that violated UK law.

However, since the Service Provider cannot continuously monitor these external sites and resources, it cannot ensure that these sites and resources remain permanently compliant with legal requirements.

Consequently, the Service Provider cannot be held responsible for the provision of these external sites and resources except insofar as the page or internet resource to which a hyperlink was created contained content that contravened UK law at the time of its creation.

The Publisher and the Service Provider therefore cannot be held liable for the content, advertisements, products, and services available on or from these external sites or resources offered after the creation of the hyperlink on its website. It is expressly agreed that the Client bears the burden of proving that the hyperlink was created after the dissemination of this content, advertisements, products, or services.

Apart from this case, the Client therefore acknowledges that the Publisher and the Service Provider cannot be held liable for any actual or alleged damages or losses resulting from or related to the use of, or reliance on, the content, advertisements, products or services available on these external sites or resources.

If, during a search conducted on the Site, the result leads a Client to sites, pages or forums whose title and/or content constitutes an infringement of UK law, given in particular that the Publisher and the Service Provider cannot control the content of these external sites and sources, he must interrupt his consultation of the site concerned unless he incurs the penalties provided for by applicable law or is liable to legal action initiated against him.

Finally, if, despite the Publisher and the Service Provider 's efforts , one of the hyperlinks on the Site points to a website or internet resource whose content is or appears to be non-compliant with UK law, the Client agrees to immediately contact the publication director to provide the URL of the pages in question. The Publisher and the Service Provider then agree to review the website and inform the Client of its intended course of action within a reasonable timeframe. The Client agrees not to initiate legal proceedings against the Publisher and the Service Provider receiving a response from them within a reasonable timeframe. The Client also agrees to initiate legal proceedings against the Publisher and the Service Provider only if they refuse to remove the link.

Article 16. Force majeure

Neither the Publisher, nor the Service Provider or the Seller will be held liable for any failure, delay or non-performance of its obligations under the General Terms and Conditions, when such failure, delay or non-performance is due to a case of force majeure.

 Specifically, the following are considered force majeure or fortuitous events, in addition to those usually recognized under applicable law: total or partial strikes, internal or external to the Publisher, the Service Provider or/and the Seller , lockouts, bad weather, blockages of means of transport or supply for any reason whatsoever, governmental or legal restrictions, any epidemic accompanied by public health measures, legal or regulatory changes to marketing methods, computer failures, telecommunications blockages, failure or malfunction of internet transmission networks and any other event beyond the control of the parties, preventing the normal execution of the General Terms and Conditions.

Furthermore, the Client acknowledges the complexity of global telecommunications networks, the varying capacities of different subnets, and the peak traffic times for users in certain areas of the internet. As current internet transmission protocols cannot guarantee the reliable and continuous reception of messages and the integrity of transmitted documents, neither the Publisher, nor the Service Provider or the Seller can be held liable for any transmission errors resulting from a failure or malfunction of these transmission networks.

Article 17. Mediation

The Customer may seek to resolve disputes through an alternative dispute resolution (ADR) provider in the United Kingdom where applicable.

This does not affect the Customer’s right to bring proceedings before the courts of England and Wales.

Article 18. General Provisions

18.1. Entirety of the General Terms and Conditions

These General Terms and Conditions express the entirety of the obligations of the Publisher, the Service Provider and the Seller and the Client relating to their subject matter.

The failure of either Party to enforce any of the obligations set forth herein shall not be construed as a waiver of such obligation.

18.2. Partial invalidity

In the event that one or more provisions of these General Terms and Conditions are considered null and void, deemed unwritten or declared as such pursuant to a law, regulation or following a decision of a competent court having the authority of res judicata in last resort, the other provisions shall retain their full force and scope and remain fully applicable, unless the invalid provision(s) were of a substantial nature and their disappearance would call into question the contractual balance.

18.3. Amendment of the General Terms and Conditions of Sale

The Publisher, the Service Provider and the Seller reserve the right to modify these Terms and Conditions at any time and without prior notice, particularly to take into account any legal, jurisprudential, and/or technical developments. Therefore, all modifications will take effect immediately upon implementation and will apply to all Clients.

The applicable terms and conditions are those in effect on the date of payment (or the first payment in the case of payments in installments) of the order.

18.4. Titles

In case of difficulties of interpretation between any of the headings mentioned in these clauses and one of these clauses, these headings shall be declared non-existent.

18.5. Applicable Law and Dispute Resolution

These Terms and Conditions are governed by the laws of England and Wales.

Consumers benefit from mandatory rights under UK law, including the Consumer Rights Act 2015.

Nothing in these GTC affects your legal rights as a consumer in the UK

Terms and Conditions version: March 2026

Appendix 1: Sample Withdrawal Form

(Please complete and return this form only if you wish to withdraw from the contract)

To: COSMEDI LTD, Units 27 & 28 The Laurels, Manston Business Park, Ramsgate, Kent, CT12 5NQ

Email : support@cosmedi.co.uk

I hereby notify you of my withdrawal from the contract for the sale of the Product(s) below:

• Ordered on (*) / received on (*):

• Client Name:

• Customer Address:

• Client signature (only if this form is submitted on paper):

• Date :